Chrysoprase Stone Necklace

Returns

If you are not satisfied with your purchase, you can exercise your right of withdrawal within 14 days of receiving your order, as provided for by the Consumer Code.

To initiate a return request, you must contact us at [email], indicating:

• order number

• product(s) to be returned

Products must be returned intact, unused, and in their original packaging.

Return shipping costs are the responsibility of the customer, unless otherwise agreed.

Reimbursement

Once we receive and verify your return, we will process your refund within 14 days, using the same payment method you used for the purchase.

Exceptions to the right of return

The right of withdrawal does not apply to:

• customized or made-to-measure products

• items that cannot be returned for hygiene reasons

• goods damaged by improper use

Artisanal products

All products sold on QuelledellaCosta are handcrafted and artisanal.

Small variations in color or shape compared to the images are to be considered a characteristic of the product and not a defect.

Please note that handmade products may have small imperfections.

Contacts

For any information on shipping or returns, you can write to us at:

cristinacavallucci@gmail.com

We ship to Italy and other European Union countries.

Orders are carefully prepared and entrusted to the courier within [X] working days of payment confirmation.

Delivery times may vary depending on the destination and are indicative.

Shipping costs are calculated and displayed at checkout, before confirming your order.

Once the order is shipped, the customer will receive a confirmation email with the shipping details.